QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life
QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life
Marc Notes: Originally published: Denver, CO: Denver Press, c2001. Table of Contents: Introduction: What Ever Happened to... 1. A Picture of Personal Accountability2. Making Better Choices3. QBQ! The Question Behind...
Vendor
TarcherType
Print BooksBinding
Spiral BindingCouldn't load pickup availability
People are viewing this right now
Details
Shipping & Returns
Reviews (0)
FAQ
|
Marc Notes: 1. A Picture of Personal Accountability Getting More OUt of the QBQ Biographical Note: John G. Miller is the founder of QBQ, Inc., a development company that has worked with hundreds of Fortune 500 and other companies and government and nongovernment organizations internationally. Miller is also the bestselling author of Flipping the Switch: Five Keys to Success at Work and in Life and Outstanding! 47 Ways to Make Your Organization Exceptional. He lives in Denver. Learn more at http: //qbq.com. Publisher Marketing: The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim thinking, complaining, and procrastination. No organization--or individual--can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability. John G. Miller believes that the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question(R), Miller explains how negative, ill-focused questions like "Why do we have to go through all this change?" and "Who dropped the ball?" represent a lack of personal accountability. Conversely, when we ask better questions--QBQs--such as "What can I do to contribute?" or "How can I help solve the problem?" our lives and our organizations are transformed.
This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination. Review Citations:
|
Author: Miller, John G
Publisher: Tarcher
Binding: Hardcover
Pub Date: 2004-09-09
BISAC: Business & Economics|Development|Business Development|Self-Help|Personal Growth|Success|Self-Help|Self-Management|Stress Management
Subjects: Choice (Psychology)|Decision making|Problem solving|Responsibility
Weight: 0.62 lbs
ISBN: 9780399152337
ASIN: -
SKU: SP-9780399152337
Shipping Information: Free delivery on all orders over $45, arrives within 3–5 days, you can also choose expedited shipping
Returns Information: 90-day return policy begins once the item ships, we cover the round-trip shipping costs for returns caused by quality issues (Return Address: 8039 S 192nd ST, STE 120, Kent, WA, 98032)
Exchanges Information: The new order will be processed once the old order is in transit back to the warehouse. Customers will only be charged for the old order if it has not been returned to the warehouse within 14 days
After-Sales Service: Simply email your requirements to support@westbindery.com, and we will process them as soon as possible upon receipt
Customer Service: Online 24/7, we recommend contacting us via email as a first choice, though you can also chat with us online
Value-added service: If you are giving the books as a gift, we also offer gift-wrapping services
Lifetime Warranty: At West Bindery, we are committed to providing you with nothing but the best. We want you to be completely satisfied with your purchase. That's why all West Bindery books come standard with a lifetime warranty
Q: How do I track my order?
A: Order Tracking InformationOnce your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
- A tracking number
- A link to our tracking page
How to Track Your OrderClick on the tracking number link in your confirmation email.
Important Notes: Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Q: What if my package gets lost or arrives damaged?
A: Lost packages: At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages: Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Q: Can I change my shipping address after my order is submitted?
A: Unfortunately, we’re unable to change the shipping address once your order has been submitted. If you’ve entered the wrong address, please contact us at support@westbindery.com as soon as possible—we’ll do our best to help before your order ships.
Q: What happens if I accidentally ordered multiple copies of the same book?
A: If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 90-day window from the shipping date. Upon receipt and inspection of the items, if the refund is approved, it will be processed on your original payment method. Visit our return center and follow the provided instructions to ensure a smooth and timely return.
Q: I received an incomplete order, what should I do?
A: How to Report an Incomplete Order: To help us address your concern, please follow these steps:
- Email our support team at support@westbindery.com with:Your order numberThe email address associated with your order
- Let us know which item(s) is/are missing from your order.
What Happens Next: Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.