Can I modify my order?
Once an order is placed, modifications are no longer possible, except for changes to the shipping address if the order hasn't been dispatched yet. For any other changes, please contact our customer service team for further assistance.
How do I track my order?
Order Tracking Information
Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
Click on the tracking number link in your confirmation email.
Important Notes
Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Need Help?
If your package has been stuck at a carrier facility for more than 3 days, please email us at support@westbindery.com with your order number. Our team will be happy to assist you further.
Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
- A tracking number
- A link to our tracking page
Click on the tracking number link in your confirmation email.
Important Notes
Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Need Help?
If your package has been stuck at a carrier facility for more than 3 days, please email us at support@westbindery.com with your order number. Our team will be happy to assist you further.
What if my package gets lost or arrives damaged?
Lost packages
At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages
Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages
Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Can I change my shipping address after my order is submitted?
Unfortunately, we’re unable to change the shipping address once your order has been submitted.
If you’ve entered the wrong address, please contact us at support@westbindery.com as soon as possible—we’ll do our best to help before your order ships.
I want to see the details of my order.
Upon placing an order, we send a confirmation email to the address associated with your order. This email provides essential details, including your name, shipping address, the items purchased, and the total amount paid. For comprehensive information about your order, please refer to the confirmation email you received.
What happens if I accidentally ordered multiple copies of the same book?
If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 30-day window from the shipping date. Upon receipt and inspection of the items, if the refund is approved, it will be processed on your original payment method. Visit our return center and follow the provided instructions to ensure a smooth and timely return.
I received an incomplete order, what should I do?
How to Report an Incomplete Order
To help us address your concern, please follow these steps:
Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.
To help us address your concern, please follow these steps:
- Email our support team at support@westbindery.com with:
- Your order number
- The email address associated with your order
- Let us know which item(s) is/are missing from your order.
Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.