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Biographical Note: "This handy guide from veterinarian and feline-behavior specialist Hattori, of the Tokyo Cat Clinic, will help cat owners better know their pets, with both surprising facts (injured cats may use purring to hasten the healing process) and hilarious realness ("Cats often ignore their owners' call simply because they're not interested"). . . . A very appealing, beyond-the-basic reference." --Booklist "In Japan's rarified world of cat doctors, the vet Hattori is very much a superstar - but now there is a chance for English-speaking feline fans to benefit from his wisdom thanks to What Cats Want." -- The Observer "Essential for any cat lover . . . this book will go above and beyond your questions . . . like any relationship, a level of understanding can build happiness and trust, and this book is a great tool to enhance this between you and your cat." -- How It Works "Wish you had a cat-to-human translation guide to help you decode your cat's feelings? Look no further! . . . [an] invaluable guide." -- CatsterPublisher Marketing: From the top feline doctor in Japan comes a fun, practical, adorably illustrated "cat-to-human" translation guide to decoding your cat's feelings. What makes cats climb into tiny spaces? Why do they sleep that much? And, most of all, how can we give them a good life? Dr. Yuki Hattori is Japan's leading cat doctor, and to him cats are the most beautiful animals in the world. His advice comes with little illustrations showing exactly what to look for as a cat owner - including charts showing how to interpret their different meows, the direction of their whiskers and the way their tail is pointing! Cats may seem low-maintenance but thoughtfulness about where you put their water, how warm or cool they like to be, what name to choose and how to groom them properly will make a life-changing difference. With understanding, affection and respect, your cat will be more healthy and contented - and you'll feel happier too. An invaluable new guide filled with creative tips and darling illustrations, What Cats Want provides a much-desired glimpse into the minds of our most mysterious pets.Review Citations:
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Shipping Information: Free delivery on all orders over $45, arrives within 3–5 days, you can also choose expedited shipping
Returns Information: 90-day return policy begins once the item ships, we cover the round-trip shipping costs for returns caused by quality issues (Return Address: 8039 S 192nd ST, STE 120, Kent, WA, 98032)
Exchanges Information: The new order will be processed once the old order is in transit back to the warehouse. Customers will only be charged for the old order if it has not been returned to the warehouse within 14 days
After-Sales Service: Simply email your requirements to support@westbindery.com, and we will process them as soon as possible upon receipt
Customer Service: Online 24/7, we recommend contacting us via email as a first choice, though you can also chat with us online
Lifetime Warranty: At West Bindery, we are committed to providing you with nothing but the best. We want you to be completely satisfied with your purchase. That's why all West Bindery books come standard with a lifetime warranty
Q: How do I track my order?
A: Order Tracking InformationOnce your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
- A tracking number
- A link to our tracking page
How to Track Your OrderClick on the tracking number link in your confirmation email.
Important Notes: Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Q: What if my package gets lost or arrives damaged?
A: Lost packages: At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages: Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Q: Can I change my shipping address after my order is submitted?
A: Unfortunately, we’re unable to change the shipping address once your order has been submitted. If you’ve entered the wrong address, please contact us at support@westbindery.com as soon as possible—we’ll do our best to help before your order ships.
Q: What happens if I accidentally ordered multiple copies of the same book?
A: If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 90-day window from the shipping date. Upon receipt and inspection of the items, if the refund is approved, it will be processed on your original payment method. Visit our return center and follow the provided instructions to ensure a smooth and timely return.
Q: I received an incomplete order, what should I do?
A: How to Report an Incomplete Order: To help us address your concern, please follow these steps:
- Email our support team at support@westbindery.com with:Your order numberThe email address associated with your order
- Let us know which item(s) is/are missing from your order.
What Happens Next: Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.
