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Biographical Note: --Janice Willard, DVM, MS, columnist for Knight Ridder Tribune "A must read for anyone who is contemplating adding 'just one more cat' to their household." --Darlene Arden, author of The Angell Memorial Animal Hospital Book of Wellness and Preventive Care of Dogs Publisher Marketing: Thinking about adding a second cat to the family? This essential guide on managing multi-cat households will answer all your questions and maybe even prevent a kitty apocalypse--now in an expanded and updated edition. America's favorite cat expert and award-winning author shows how adding another cat to your home does not have to be the start of a cat vs. cat war zone. Although cats are often misunderstood as natural loners, you can readily introduce new members to your family, and keep the fur from flying. Johnson-Bennett shows how to plan, set up, and maintain a home environment that will help multiple cats--and their owners--live in peace. Cat vs. Cat will help readers understand the importance of territory, the specialized communication cats use to establish relationships and hierarchies, and how to interpret the so-called "bad behavior" that leads so many owners to needless frustration. Offering a wealth of information on how to diffuse tension, prevent squabbles and ambushes, blend two families, or help the elder kitty in your family, Cat vs. Cat is a welcome resource for both seasoned and prospective guardians of cat families large and small. |
Shipping Information: Free delivery on all orders over $45, arrives within 3–5 days, you can also choose expedited shipping
Returns Information: 90-day return policy begins once the item ships, we cover the round-trip shipping costs for returns caused by quality issues (Return Address: 8039 S 192nd ST, STE 120, Kent, WA, 98032)
Exchanges Information: The new order will be processed once the old order is in transit back to the warehouse. Customers will only be charged for the old order if it has not been returned to the warehouse within 14 days
After-Sales Service: Simply email your requirements to support@westbindery.com, and we will process them as soon as possible upon receipt
Customer Service: Online 24/7, we recommend contacting us via email as a first choice, though you can also chat with us online
Value-added service: If you are giving the books as a gift, we also offer gift-wrapping services
Lifetime Warranty: At West Bindery, we are committed to providing you with nothing but the best. We want you to be completely satisfied with your purchase. That's why all West Bindery books come standard with a lifetime warranty
Q: How do I track my order?
A: Order Tracking InformationOnce your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
- A tracking number
- A link to our tracking page
How to Track Your OrderClick on the tracking number link in your confirmation email.
Important Notes: Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Q: What if my package gets lost or arrives damaged?
A: Lost packages: At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages: Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Q: Can I change my shipping address after my order is submitted?
A: Unfortunately, we’re unable to change the shipping address once your order has been submitted. If you’ve entered the wrong address, please contact us at support@westbindery.com as soon as possible—we’ll do our best to help before your order ships.
Q: What happens if I accidentally ordered multiple copies of the same book?
A: If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 90-day window from the shipping date. Upon receipt and inspection of the items, if the refund is approved, it will be processed on your original payment method. Visit our return center and follow the provided instructions to ensure a smooth and timely return.
Q: I received an incomplete order, what should I do?
A: How to Report an Incomplete Order: To help us address your concern, please follow these steps:
- Email our support team at support@westbindery.com with:Your order numberThe email address associated with your order
- Let us know which item(s) is/are missing from your order.
What Happens Next: Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.
