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Description for Sales People: Biographical Note: Highlights(TM) is the trusted brand that believes children are the world's most important people. From our award-winning magazines-- Highlights(TM), High Five(TM), and Hello(TM)--to our bestselling puzzle books and groundbreaking educational books, the Highlights promise of helping children become their best selves can be found in all of our exceptional, high-quality products for children. Publisher Marketing: Over 4,000,000 Highlights Hidden Pictures books sold! This horse puzzle book is perfect for anyone who appreciates equines-or any kind of Hidden Pictures puzzle. Find the toothbrush in the stable, the feather in the barnyard and more. From the Old West to the farm to the riding school, these search-and-find scenes are just what horse-loving kids will go crazy for. And with more than 1,200 objects to find, the picture-puzzle fun in this horse activity book will last a l-o-n-g time! A great gift for puzzlers 6-12, every 144-page Highlights Hidden Pictures puzzle book is packed with black-and-white illustrations in a variety of engaging art styles. Perfect for screen-free entertainment on rainy days, road trips and more, Hidden Pictures activity books for kids are carefully designed to engage children while helping them develop their attention to detail and concentration skills. Highlights seek-and-find books are easy to take on the go to keep kids entertained with age-appropriate challenges and our signature silliness. Plus, every puzzle doubles as a coloring page! |
Shipping Information: Free delivery on all orders over $45, arrives within 3–5 days, you can also choose expedited shipping
Returns Information: 90-day return policy begins once the item ships, we cover the round-trip shipping costs for returns caused by quality issues (Return Address: 8039 S 192nd ST, STE 120, Kent, WA, 98032)
Exchanges Information: The new order will be processed once the old order is in transit back to the warehouse. Customers will only be charged for the old order if it has not been returned to the warehouse within 14 days
After-Sales Service: Simply email your requirements to support@westbindery.com, and we will process them as soon as possible upon receipt
Customer Service: Online 24/7, we recommend contacting us via email as a first choice, though you can also chat with us online
Lifetime Warranty: At West Bindery, we are committed to providing you with nothing but the best. We want you to be completely satisfied with your purchase. That's why all West Bindery books come standard with a lifetime warranty
Q: How do I track my order?
A: Order Tracking InformationOnce your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
- A tracking number
- A link to our tracking page
How to Track Your OrderClick on the tracking number link in your confirmation email.
Important Notes: Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Q: What if my package gets lost or arrives damaged?
A: Lost packages: At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages: Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Q: Can I change my shipping address after my order is submitted?
A: Unfortunately, we’re unable to change the shipping address once your order has been submitted. If you’ve entered the wrong address, please contact us at support@westbindery.com as soon as possible—we’ll do our best to help before your order ships.
Q: What happens if I accidentally ordered multiple copies of the same book?
A: If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 90-day window from the shipping date. Upon receipt and inspection of the items, if the refund is approved, it will be processed on your original payment method. Visit our return center and follow the provided instructions to ensure a smooth and timely return.
Q: I received an incomplete order, what should I do?
A: How to Report an Incomplete Order: To help us address your concern, please follow these steps:
- Email our support team at support@westbindery.com with:Your order numberThe email address associated with your order
- Let us know which item(s) is/are missing from your order.
What Happens Next: Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.
