Details
Shipping & Returns
Reviews (0)
FAQ
|
Brief Description: Review Quotes: "Surveys of 500,000 people on the role of emotions in daily life have enabled the authors to hone EQ assessment to a 28-question online survey that can be completed in seven minutes." — The Washington Post "Read worthy strategies for improving emotional intelligence skills make this our how-to book of the week. It's nice to know that average IQ doesn't limit a person to average performance. And who can resist an online quiz with instant feedback?" — Newsday "Emotional intelligence is an extremely important skill for personal and professional success. This book is excellent and the learning included in the free online test is cutting-edge. I strongly recommend it." — Ken Blanchard, bestselling business book author of all time; co-author ofThe One Minute Manager. "My clients tend to be very successful and incredibly busy. This book delivers valuable insights without wasting time! My coaches and I have done powerful work aided by this book and the emotional intelligence test that comes with it. A fantastic combination for learning the skills that are critical to high job performance." — Marshall Goldsmith, bestselling author of What Got You Here Won't Get You There, and premier executive educator as ranked by The Wall Street Journal, Forbes, The Harvard Business Review, and Fast Company. "At last a book that gives how to's rather than just what to's. We need no more convincing that emotional intelligence is at the core of life success. What we need are practical ways of improving it. Bradberry and Greaves brilliant new book is a godsend. It will change your life." — Joseph Grenny, New York Times bestselling coauthor of Crucial Conversations. "This book is filled with wisdom, inspiration, and practical advice, rooted in groundbreaking research. The authors' positive strategies are immensely powerful and will change the way you look at your life, your work, and the world." — Captain D. Michael Abrashoff, author of the bestseller It's Your Ship. "I distributed the book to my entire team. We found it very helpful in our dealings with each other and our internal customers. With all the new buzzwords over the past few years, the heart and soul of a company's culture is how they support and promote emotional intelligence. Those with foresight see that emotional intelligence will separate the good companies from the great ones. This book is a wonderful tool for a grass roots approach. If your desire is to be a truly resonate leader that people will trust and follow, this is an opportunity that cannot only change your professional career, but also your personal relationships." — Regina Sacha, vice president, human resources, FedEx Custom Critical. "In the fast lane of business life today, people spend more time on computer keyboards, blackberries and conference calls than they do in face-to-face communication. We're expected to piece together broken conversations, cryptic voicemails, and abbreviated text messages to figure out how to proceed. In this increasingly complex web, emotional intelligence is more important than ever before. This book is filled with invaluable insights and information that no one can afford to ignore." — Rajeev Peshawaria, executive director, Goldman Sachs International. "Drs. Bradberry and Greaves have created a gem that is powerful and easy to read. This book provides a captivating look at the things that matter most in life. Succeeding in Hollywood is as tough as any business, and emotional intelligence skills are essential. I highly recommend this book." — Matt Olmstead, executive producer, Prison Break and NYPD Blue. Marc Notes: Includes a new & enhanced online edition of the world's most popular emotional intelligence test.;Includes bibliographical references (p. 251-255). Jacket Description/Back: For the first time ever in a book, Drs. Travis Bradberry and Jean Greaves unveil TalentSmart's revolutionary program to help people identify their EQ skills, build these skills into strengths, and enjoy consistent performance in the pursuit of important life objectives. The book contains proven strategies from a decade-long effort to accurately measure and increase emotional intelligence. Trusted by upper-echelon leaders inside companies worldwide, these strategies will enable you to capitalize on the skills responsible for 58% of performance in all types of jobs. The new, enhanced online edition of the world's bestselling emotional intelligence test, the Emotional Intelligence Appraisal(R), will show you where your EQ stands today and what you can do to begin maximizing it immediately. Rooted in sound research involving more than 500,000 responses, this new edition of the test will: --Pinpoint which of the book's 66 emotional intelligence strategies will increase your EQ the most. --Reveal the specific behaviors responsible for your EQ scores. --Allow you to test yourself a second time to measure how much your EQ has increased from your efforts. The book's smooth narrative style turns rigorous research into memorable stories and practical strategies that anyone can use to his or her advantage. With 90% of top performers high in EQ, and EQ twice as important as IQ in getting where you want to go in life, who can afford to ignore it? Publisher Marketing: The #1 Best-Selling EQ Book -- Over 3 Million Copies Sold Times change. Emotions don't. In a noisy world full of quick fixes, one skill remains your strongest edge: emotional intelligence (EQ). Emotional Intelligence 2.0 has set the standard -- not just as a bestseller, but as the foundational guide trusted by millions to unlock their potential and achieve lasting success -- at work and in life. Backed by research and trusted by Fortune 500 companies, Emotional Intelligence 2.0 has helped millions build the skills that matter most. Why? Because 90% of top performers have high EQ, and EQ is the single biggest predictor of performance. Fully updated in 2021, this edition reflects the latest research in emotional intelligence and real-world strategies for success. This book provides a proven, practical approach to increasing EQ using 66 time-tested strategies across the four core EQ skills: 1. Self-Awareness 2. Self-Management 3. Social Awareness 4. Relationship Management Includes the #1 EQ Assessment Tool Each copy includes a unique passcode to access the Emotional Intelligence Appraisal(R)"Succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way." --The Dalai Lama "This book can drastically change the way you think about success...read it twice." --Patrick Lencioni, author, The Five Dysfunctions of a Team "Gives abundant, practical findings and insights with emphasis on how to develop EQ." --Stephen R. Covey, author, The 7 Habits of Highly Effective PeopleReview Citations:
|
Author: Greaves, Jean
Publisher: Talentsmart
Binding: Hardcover
Pub Date: 2009-06-16
BISAC: Business & Economics|Leadership|Business & Economics|Skills|Business & Economics|Motivational|Business & Economics|Management|General
Subjects: Emotional intelligence
Weight: 0.6 lbs
ISBN: 9780974320625
ASIN: -
SKU: SP-9780974320625
Shipping Information: Free delivery on all orders over $45, arrives within 3–5 days, you can also choose expedited shipping
Returns Information: 90-day return policy begins once the item ships, we cover the round-trip shipping costs for returns caused by quality issues (Return Address: 8039 S 192nd ST, STE 120, Kent, WA, 98032)
Exchanges Information: The new order will be processed once the old order is in transit back to the warehouse. Customers will only be charged for the old order if it has not been returned to the warehouse within 14 days
After-Sales Service: Simply email your requirements to support@westbindery.com, and we will process them as soon as possible upon receipt
Customer Service: Online 24/7, we recommend contacting us via email as a first choice, though you can also chat with us online
Value-added service: If you are giving the books as a gift, we also offer gift-wrapping services
Lifetime Warranty: At West Bindery, we are committed to providing you with nothing but the best. We want you to be completely satisfied with your purchase. That's why all West Bindery books come standard with a lifetime warranty
Q: How do I track my order?
A: Order Tracking InformationOnce your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include:
- A tracking number
- A link to our tracking page
How to Track Your OrderClick on the tracking number link in your confirmation email.
Important Notes: Tracking information may not be immediately available after you place your order. It can take up to 36 hours for the tracking number to activate in our system. If no updates are visible right away, please check back later.
Q: What if my package gets lost or arrives damaged?
A: Lost packages: At West Bindery, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team here with your order number and any relevant details.
Damaged packages: Please report to our customer support team here within 24 hours of receiving the order and include photos of the damaged items or package. We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.
Q: Can I change my shipping address after my order is submitted?
A: Unfortunately, we’re unable to change the shipping address once your order has been submitted. If you’ve entered the wrong address, please contact us at support@westbindery.com as soon as possible—we’ll do our best to help before your order ships.
Q: What happens if I accidentally ordered multiple copies of the same book?
A: If you have accidentally ordered multiple copies of the same book, you can return the excess copies by following our return process. Please ensure the items are in their original condition and returned within the 90-day window from the shipping date. Upon receipt and inspection of the items, if the refund is approved, it will be processed on your original payment method. Visit our return center and follow the provided instructions to ensure a smooth and timely return.
Q: I received an incomplete order, what should I do?
A: How to Report an Incomplete Order: To help us address your concern, please follow these steps:
- Email our support team at support@westbindery.com with:Your order numberThe email address associated with your order
- Let us know which item(s) is/are missing from your order.
What Happens Next: Our team will verify your order and investigate the issue. We will contact you within 1 business day with an update or resolution, including sending the missing item(s) or other suitable options.
